Solution Architect

From 9 to 14 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

About NovelVox

NovelVox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.

Our relentless, exclusive focus on providing innovative, unified communications and contact centre technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact centre business intelligence.

With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office in Delhi, India, Maryland US and London UK. We have R&D office in Faridabad, Haryana, India.

NovelVox is 12 years young technical savvy company with proven record of delivering world class software products in over 20 countries.


Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.

Interface with client business/technical teams to understand complex requirements.

Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).

Resolve technical issues.

Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.

Ensure quality of project implementation deployed.

Provide technical guidance to projects/programs for complex components of a multiple technology suites.

Ensuring documentation of the complete project architecture.

Lead actions to determine root cause of problems and drive resolution.

Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.

Leads work groups that are responsible for software development.

Ensure that all components of the technical architecture are properly integrated and implemented by the development team.

Coach the technical team in the development of the technical architecture and help them solve challenging technical problems

Provide technical support and technical quality control throughout all stages of the project.

Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.

Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.

Identify high-potential team members for next level positions and creating learning and development plans for them.

Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.

Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.

Adaptability and willingness to learn new tools and applications.

Should be comfortable for 40%-60% coding.

Able to convert requirements into executable code

9 to 12 yrs experience

Qualification: BE/B-Tech /MCA or any equivalent degree


Excellent written and verbal communication skill

Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal

Demonstrated ability to work collaboratively across project teams.

Having Analytical and problem-solving approach.

Ability to translate complex requirements into functional and Technical architecture

Experience managing the technology aspect of multiple complex projects

Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task

Willing to take ownership and being accountable.

Openness, communicates honestly, openly, and consistently.

Positive Attitude encourages a positive rather than negative viewpoint.

Integrity maintains the highest standard of personal conduct in performing all duties.

Should be a good listener.

Dependable, can be relied upon to get the job done.

Able to avoid mistakes that could/should be anticipated.

Should be able sense and grab the opportunities to innovate and improvise.

Very high competence in presentation skills.

Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc

Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues

Able to communicate the org level vision to the team effectively

Role:Solution Architect

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaEngineering - Software

Role CategorySoftware Development

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile


NovelVox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.
Company Info
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Recruiter Name:Nidhi