System/ Senior System Engineer

From 2 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

About NovelVox

NovelVox has been providing Contact Center Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.

Our relentless, exclusive focus on providing innovative, unified communications and contact center technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact center business intelligence.

With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office India, Maryland US and London UK. We have R&D office in Faridabad Haryana, India.

NovelVox is 13 year young technical savvy company with proven record of delivering world class software products in over 20 countries.


  • Performs configuration; deployment; testing; maintenance; monitoring and trouble- shooting of NovelVox solution.
  • Requirement gathering from clients and configuring system based on requirements
  • Perform software product installation and document installation configurations in checklists and diagrams.
  • Provides quality assurance and testing of communications mediums and infrastructure components.
  • Demonstrate good knowledge of Linux commands, technical log files reading and assessing system problems.
  • Prepare installation plans along with engineering team.
  • Prepare troubleshooting plans and ensure satisfactory customer experience.
  • Must follow-up on all outstanding installation issues until resolution
  • Adhere to prescribed procedures and processes
  • Document work, as directed, including writing short technical reports
  • Monitor the system until the project is completely tested, all systems configured and monitored for stability at least for 24 hours during the day and night.
  • Installation and Configuration of Company software on Customer and Internal sites
  • Product upgrades and maintenance
  • Troubleshooting and debugging of Software issues
  • Maintaining KEDB and reporting repetitive issues and gaps to Product Team
  • Ensuring Timely resolution of customer tickets as per defined SLA Matrix
  • Issue Tracking and complete ownership of L1/ L2 /L3 activities


  • Well versed with Linux and Windows Operating systems
  • Well versed with RDBMS and No SQL Databases
  • Understanding of Firewall and Network concepts
  • Experience with Web Application deployment and maintenance
  • Strong analytical and Debugging skills
  • Basic knowledge of CI/CD pipelines
  • Basic knowledge of Dockers
  • Basic knowledge of AWS Terminologies and Concept
  • Installation and maintenance experience for Enterprise applications
  • Ability to form RCF/RCA report
  • Strong at communications (verbal as well as written), interpersonal skills, negotiations skills, and client relationships
  • Must be able to work with minimum supervision and report on progress to supervisor
  • Must ensure availability over the weekend and during the night, as the project requires
  • Must be ready to work in a fast-paced environment and under pressure to meet project deadlines.

Education & Qualification

  • Bachelor’s Degree (BCA/ BS Sc/-IT / BE/ B.Tech)
  • 2-4 year experience in the installation of computer softwares
  • Support and Maintenance Experience with 1-2 years of Team Handling experience for Senior role.

Role:System Administrator / Engineer

Salary: Not Disclosed by Recruiter

Industry:Software Product

Functional AreaEngineering - Hardware & Networks

Role CategoryIT Network

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


NovelVox has been providing Contact Center Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.

Company Info
View Contact Details+


Address:SSR Corporate Park,609-610, 6th Floor,,,13/6 Mathu, ra Road,FARIDABAD, FARIDABAD, Haryana, India