NovelVox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.
Our relentless, exclusive focus on providing innovative, unified communications and contact centre technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact centre business intelligence.
With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office in Delhi, India, Maryland US and London UK. We have R&D office in Faridabad, Haryana, India.
NovelVox is 12 years young technical savvy company with proven record of delivering world class software products in over 20 countries.
- Effectively communicate timely status update on projects to senior leadership including project roadblocks in order to avoid timeline, cost and quality slippage while meeting customers expectations.
- Compiles project status reports, coordinates project schedules, manages project meetings.
- Coordinates project activities and ensures all project phases are documented appropriately.
- Meet Delivery timeline and efforts estimates.
- Must be able to complete job responsibilities working in global time zone to meet the IT/business needs.
- Must have working experience of Agile methodology.
- Work is generally independent and collaborative in nature.
- Interact with the clients as a Single Point of Contact.
- Understand Client Requirements and Perform Business Analysis.
- Must have hands-on experience on using tools like Zoho or similar tools.
- Strong client-facing and teamwork skills.
- Excellent Communication skills.
- Problem-solving skills.
- Strong analytical skills.
- Good with MS office - Word, Excel PowerPoint etc
- Should have hands-on experience on US Projects.
- Should have done capacity planning, RCA reports, overall project planning, customer meetings.
- Will own all the Middle East projects.
- MUST have worked with Middle East customers.
Role:IT Project Manager
Salary: 12,00,000 - 18,00,000 P.A.
Industry:IT Services & Consulting
Functional AreaProject & Program Management
Role CategoryTechnology / IT
Employment Type:Full Time, Permanent
NOVELVOX SOFTWARES INDIA PRIVATE LIMITED
NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the worlds leading brands in enhancing the customer experience and improve productivity.
- Cisco preferred solution partner, Jack Henry VIP member, and awarded as “10 Most Recommended Contact Center Solution Providers in 2019 by CIO insider”
- 5 Global offices in US, UK, India, Saudi Arabia and UAE
- 150+ Active deployments for customers in 16+ countries including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank and more.
- 98.7% customer retention ratio
- Exclusive products for Credit Unions, healthcare and Telecom
- World’s first and only Gadget Drag & Drop Designer studio for Contact Centers
- World’s Biggest library of Cisco Finesse ready integrations
- Our products are also designed to complement Avaya, Genesys, and many more Contact Center vendors across the globe
Have a look at the following link to know more about our products:https://www.youtube.com/results?search_query=novelvox
• Nurturing Work Environment
• Work-Life Balance
• Focus on capability Building
• Opportunity to Learn and Grow
• High Performance & Rewarding Culture
• Amazing Talent Engagement Opportunities
• Engagement at the core
• Industry benchmarked Salary
• Work from home
Contact Company:NOVELVOX SOFTWARES INDIA PRIVATE LIMITED
Address:SSR Corporate Park,609-610, 6th Floor,,,13/6 Mathu, ra Road,FARIDABAD, FARIDABAD, Haryana, India